NOTHING SENDS A STRONGER MESSAGE than cleanliness in a hospitality operation. No level of service, friendliness, or glamour can equal the
sensation a guest has upon entering a spotless, tidy, and conviniently arranged room.
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Discover Indonesia

Posted by Donald Gibson Simanjuntak on March 11, 2010 at 10:32 AM Comments comments (1)

The Republic of Indonesia is the largest archipelago in the world comprising 17,504 large and small tropical islands fringed with white sandy beaches, many still uninhabited and a number even still unnamed. Straddling the equator, situated between the continents of Asia and Australia and between the Pacific and the Indian Oceans, it is as wide as the United States from San Francisco to New York, equaling the distance between London and Moscow.  Indonesia has a total population of more than 215 million people from more than 200 ethnic groups. The national language is Bahasa Indonesia.

Among the most well known islands are Sumatra, Java, Bali, Kalimantan (formerly Borneo), Sulawesi (formerly Celebes), the Maluku Islands (or better known as Moluccas, the original Spice Islands) and Papua. Then, there is Bali “the world’s best island resort” with its enchanting culture, beaches, dynamic dances and music. But Indonesia still has many unexplored islands with grand mountain views, green rainforests to trek through, rolling waves to surf and deep blue pristine seas to dive in where one can swim with dugongs, dolphins and large mantarays. 

Because of her location, and geology, Indonesia is blessed with the most diverse landscape, from fertile ricelands on Java and Bali to the luxuriant rainforests of Sumatra, Kalimantan and Sulawesi, to the savannah grasslands of the Nusatenggara islands to snow-capped peaks of West Papua.


Her wildlife ranges from the prehistoric giant Komodo lizard to the Orang Utan and the Java rhino, to the Sulawesi anoa dwarf buffalos, to birds with exquisite plumage like the cockatoo and the bird of paradise. This is also the habitat of the Rafflesia the world’s largest flower, wild orchids, an amazing variety of spices, and aromatic hardwood and a large variety of fruit trees. Underwater, scientists have found in North Sulawesi the prehistoric coelacanth fish, a “living fossil” fish, predating the dinosaurs living some 400 million years ago, while whales migrate yearly through these waters from the South Pole. Here are hundreds of species of colourful coral and tropical fish to admire.

Culturally, Indonesia fascinates with her rich diversity of ancient temples, music, ranging from the traditional to modern pop, dances, rituals and ways of life, changing from island to island, from region to region. Yet everywhere the visitor feels welcomed with that warm, gracious innate friendliness of the Indonesian people that is not easily forgotten.   

Facilities-wise Indonesia’s hotels are second to none. In fact, many of our luxurious and unique hotels have constantly been listed as some of the best in the world, located on white sandy beaches, overlooking green river valleys, or situated in the heart of busy capital Jakarta. While Indonesia’s cities like Jakarta, Bandung, Surabaya, or Makassar are a hive of activities for business and leisure and a paradise for shoppers, offering upscale boutiques selling top brand names, to local goods at road-side stalls. Here gourmets can treat themselves to the many regions’ delectable spicy cuisine or dine sumptuously at international restaurants. And for sheer relaxation, Indonesia Spas are second to none to reinvigorate both body and mind.  

Convention centers are equipped with state-of-the-art facilities, as many top international conferences and exhibitions are held in Jakarta, Bali to Manado, ranging from the Global Climate Change Conference in Bali to the World Ocean Conference in Manado , to trade and investment exhibitions and tourism trade shows in many provincial capital cities.

Jakarta, Bali, Medan, Padang, Bandung, Solo, Yogyakarta, Surabaya, Makassar are connected by direct international flights, and many regular and low cost carriers fly passengers to Indonesia’s towns or remote locations. 

Types of Hotel Key

Posted by Donald Gibson Simanjuntak on March 11, 2010 at 9:30 AM Comments comments (1)
  • Room Key: Key available for use by the guests to open the rooms such as CARD or a special card and some form of regular keys, so-called Key Tag if the child is the key hanger.
  • Pass Key: key available for use by Room Boy or Maid in carrying out cleaning duties rooms.
  • Master Key: A key that can be used to open the door on one floor / floor or one section area. So if the hotel consists of 8 floors / section in the hotel so there will be 8 pieces Master Key.Master key is usually held by the head of the House Keeping and used when necessary to inspect the work of Room Boy all the time.
  • Grand Master Key: A key that can open every door of the room / common room in the hotel, including Restorant, Section Floor Area, and so on. This key usually held by the Chief or Duty Manager at the time of the afternoon, and is used to open the locked door or twice in double lock.

 Double Lock occur:

  1.  Payment for guest accounts in doubt, so that the management was forced to block rooms for guests to get clear to come to FO Cahsier deliver the necessary explanations. Usually before a room at the Double Lock, guests have first sent a special warning from the accounting, so that guests complete the credit / guests in hotel bills, and if no response to 2 times the notice, then the room will be on the block with DOUBLE LOCKED system.
  2.  Payment for guest accounts have exceeded the maximum credit limit that can be tolerated, and after a couple of times a notification via a letter to an advanced menembah guest or guests deposit but no response, then the room will be blocked / double locked.
  3. Double room locked by the guest from within understanding DON'T DISTURB
  • Emergency Key: A key that can open all doors in hotels, among others:

Guest room door (Guest Room)

Door Office (Office)

Door Warehouse (Store)

This key is usually held by the Management Hotel or GM can use the emergency moment / emergency.

Planning and Organising the Housekeeping Department

Posted by Donald Gibson Simanjuntak on March 11, 2010 at 9:05 AM Comments comments (1)

Like all other manager in a hotel, the executive housekeeper uses available resources to attain objectives set by top management executives. Resources include people, money, time, time, work methods, materials, energy, and equipment. This Resources are in limited supply, and most executive housekeeper will readily  admit that they rarely have all the resources they would like. Therefore, an important part  of the executive housekeeper's job is planning how to use the limited resources available to attain the hotel's objectives.

             The  executive housekeeper uses objectives set by the general manager as a guide in planning more specific, measurable goals for the housekeeping department. For example, one of the executive housekeeper's first planning activities is to clarify the department's cleaning responsibilities and to map strategies for carrying out these responsibilities effectively. Strategies will identify the types of cleaning task and indicate how frequently the task must be performed.    

The Role of Housekeeping in Hospitality Operations

Posted by Donald Gibson Simanjuntak on March 11, 2010 at 2:23 AM Comments comments (1)

     Efficiently managed housekeeping department ensure the cleanliness, maintenance, and aesthetic appeal of lodging properties. The Housekeeping department not only prepares clean guestrooms on a timely basis for arriving and staying  guests, it also cleans and maintains everything in the hotel so that the property is as fresh and attractive as the day it opened for business.

The tasks performed by a housekeeping department are critical to the smooth daily operation of any hotel.